Experience
UX Moderator — Applause App Quality
May 2025 – Oct 2025
Contract · New York, NY
- Facilitated 4–5 daily usability sessions evaluating wearable products and AI-generated outputs, achieving a 95%+ session completion rate across the engagement.
- Investigated and documented user pain points, hardware defects, and user journey friction, producing structured reports for product and engineering teams.
- Maintained strict quality and data collection standards while communicating technical concepts clearly to both technical and non-technical stakeholders.
User Research
Bug Reporting
Customer Empathy
Issue Resolution
Technical Documentation
QA
Incident Management
Customer Communication
AI Products
uTest
Web Designer — Freelance @ kreationstory.com
Sept 2025 – Current
New York, NY
- Build and maintain responsive websites and landing pages using Figma, Webflow, and HTML/CSS, owning projects from requirements gathering through QA and launch.
- Troubleshoot website functionality, content, and user experience issues, working directly with clients to identify root causes and deliver timely solutions.
Figma
Webflow
HTML/CSS
UX Troubleshooting
QA Testing
Hotjar
Client Communication
UX Design Student — BrainStation
Dec 2024 – Feb 2025
Certificate · New York, NY
- Completed intensive UX training, developing proficiency with Figma for interface design, prototyping, and design workflows.
Figma
Balsamiq Wireframe Tool
WCAG Compliance
User Research & Empathy
Laws of UX
Website Coordinator — Carnegie Endowment for International Peace
Oct 2021 – Oct 2024
Washington, DC (Hybrid)
- Served as internal product support resource for CMS platforms — trained staff, resolved publishing issues, and translated technical problems into plain language for non-technical teams.
- Owned day-to-day web production across multiple properties, managing intake and publishing of content, assets, and page updates in CMS platforms (Payload CMS, WordPress).
- Achieved a 3% CTR lift in Q1 2024 by owning full email campaign production in Marketo, from development and QA through deployment and post-send analysis, leveraging A/B testing and personalization strategies.
- Grew content subscriptions 24% in 2023 by optimizing SEO across web properties using GA4, Google Search Console, and Hotjar, while enforcing content discoverability standards.
- Managed the web request pipeline in Monday.com, tracking and organizing priorities, deploys, and deliverables across teams.
- Supported the evaluation and selection of a new CMS during a website redesign initiative, assessing platforms including Contentful, Drupal, and Payload CMS, and gaining hands-on familiarity with each platform's publishing workflow.
CMS
WordPress
GA4
Google Search Console
Marketo Engage
Content Intake Process
Monday.com
Slack
UX Principles & Heuristics
A/B Testing
Data Analysis
Web Steward & HR Office Assistant — Town of Chapel Hill
Aug 2019 – Oct 2021
Chapel Hill, NC
- Audited and restructured HR department web content in Granicus CMS, improving navigation clarity and keeping staff, benefits, and policy information current.
- Partnered with IT and Security teams to execute onboarding processes and communicate site maintenance and security needs.
- Coordinated logistics for HR and government events, managing vendors and improving attendee experience.
Granicus CMS
MS Office
Office Coordination
Calendar Management
Organization & Multitasking
Program Associate | Customer Support (Temp) — Mercalis (formerly TrialCard)
Aug 2018 – Nov 2018
Morrisville, NC
- Provided day-to-day customer support to patients and healthcare partners, resolving inquiries related to program eligibility, benefits, and onboarding.
- Coordinated care-related workflows by tracking cases, documenting interactions, and escalating issues to clinical or technical teams when needed.
Customer Support
Case Management
Patient Communication
Issue Resolution
Documentation
Education
UX Design Certificate
BrainStation
Web Design
Wake Tech Community College
BA, Political Science
University of North Carolina, Pembroke